FAQ

When is the game coming out?

Lost Ark will be launching Early 2022

Where can I purchase the game?

Lost Ark is free-to-play. Once it launches, you can download the game on Steam. You can purchase Founders Packs on Amazon.com (granted via a Steam key) or directly from Steam.

Will it only be on PC?

Yes, Lost Ark will only be available on PC.

Who is the developer of Lost Ark, Smilegate RPG?

Founded in 2002, Smilegate (parent company of Smilegate RPG) is the creator of CROSSFIRE, the world’s largest first-person online shooter game and one of the most played online games in the world. Smilegate is a leading developer of PC online and mobile games in a variety of genres, including FPS, MMORPG, action and sports games.

What regions will Lost Ark be available in?

Lost Ark will be available in the following North America, Europe, Latin America, and Oceania regions:

Aland Islands (Finland), Albania, Andorra, Antigua and Barbuda, Argentina, Australia, Austria, Bahamas, Barbados, Belize, Bolivia, Bosnia and Herzegovina, Brazil, Bulgaria, Canada, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominica, The Dominican Republic, Ecuador, El Salvador, Estonia, Faroe Islands (Denmark), Finland, France, Germany, Gibraltar (UK), Greece, Grenada, Guatemala, Guernsey (UK), Guyana, Haiti, Holy See, Honduras, Hungary, Iceland, Ireland, Isle of Man (UK), Italy, Jamaica, Jersey (UK), Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Monaco, Montenegro, New Zealand, Nicaragua, North Macedonia, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, San Marino, Serbia, Slovakia, Slovenia, Spain, Suriname, Svalbard & Jan Mayen (Norway), Sweden, Switzerland, Trinidad and Tobago, Turkey, United Kingdom, United States, Uruguay, and Venezuela.

Do I need an Amazon account to play it?

No, you do not need an Amazon account in order to play Lost Ark, but you will need a Steam account to launch the game.

Why would I link my Amazon account if I don't need it to play Lost Ark?

Linking your Amazon and Steam accounts gives you access to the game forums and allows us to authenticate your game account and provide customer support.

Where can I find you social?

You can always follow us on Twitter, Facebook, Twitch, YouTube, and Instagram.

What kind of game is Lost Ark?

Lost Ark is a free-to-play MMO ARPG in the fictional world of Arkesia.

How do I download/get the game?

You can download the game on Steam once it launches. Once you've downloaded the game directly from Steam, you will see it in your Steam Library.

Will there be multiple servers?

There will be multiple regions (North America East, North America West, and Central Europe) with servers for those regions.

I'm interested in writing a review of Lost Ark. Who can I contact?

To get in touch with our Community or PR Team, please email LostArkCommunity@amazon.com or Games-PR@amazon.com.

Will there be in-game voice chat?

Both voice and text chat will be supported in game.

Will there be classes in Lost Ark?

Yes, Lost Ark is a class-based game. Learn more about Lost Ark's classes.

What are the Recommended specs for Lost Ark?
  • CPU: Intel Core i5 or AMD Ryzen 5

  • GPU:

    • 1080p FHD: NVIDIA GeForce GTX 660, NVIDIA GeForce GTX 1050, or AMD Radeon RX560 2G

    • 1440p QHD: NVIDIA GeForce RTX 2070 or AMD Radeon RX5700XT

    • Ultra (4K, UHD): NVIDIA GeForce RTX 2080 or AMD Radeon RX 6800

  • Memory: 16GB RAM

  • Disk: SSD, 50GB

  • OS: Windows 10 64-bit, DirectX 9.0c

What are the Minimum specs for Lost Ark?
  • CPU: Intel Core i3 or AMD Ryzen 3

  • GPU: NVIDIA® GeForce® GTX 460 / AMD HD6850

  • Memory: 8GB RAM

  • Disk: 50GB

  • OS: Windows 10 64-bit, DirectX 9.0c

Can I play with my friends?

Yes, you can play with your friends as long as you have selected the same world to play on.

How do I cancel my Founder's Pack?

On Amazon and Steam, pre-orders can be cancelled at any time prior to Early 2022 launch. Please contact support if you need help with cancelling your Founder's Pack purchase.

How do I upgrade my Founder's Pack?

Founder's Packs cannot be upgraded. However, if you'd like to change Founder's Pack tiers, you can cancel your pre-order and purchase the pack you now want.

How do I redeem my Founder's Pack benefits?

Steam customers will have their Founder's Pack benefits auto-entitled for them. Amazon customers will automatically be sent a key in Early 2022, which is when their accounts will be charged.

What languages will be supported when Lost Ark launches?

Lost Ark will be available in English, Spanish, French and German at launch.

If I experience any issues purchasing or receiving the founders pack, where do I go for help?

If you experience any issues with purchasing, receiving, or using portions of the founders pack, please navigate to our support page.