FAQ

When is the game coming out?

Lost Ark is available now on Steam.

Where can I purchase the game?

Lost Ark is free-to-play. You can download the game on Steam. You can purchase Starter Packs on Amazon.com (granted via a Steam key) or directly from Steam.

Will it only be on PC?

Yes, Lost Ark is only available on PC.

Who is the developer of Lost Ark, Smilegate RPG?

Founded in 2002, Smilegate (parent company of Smilegate RPG) is the creator of CROSSFIRE, the world’s largest first-person online shooter game and one of the most played online games in the world. Smilegate is a leading developer of PC online and mobile games in a variety of genres, including FPS, MMORPG, action and sports games.

What regions is Lost Ark available in?

Lost Ark is available in the following North America, Europe, Latin America, and Oceania regions:

Aland Islands (Finland), Albania, Andorra, Antigua and Barbuda, Argentina, Australia, Austria, Bahamas, Barbados, Belize, Bolivia, Bosnia and Herzegovina, Brazil, Bulgaria, Canada, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominica, The Dominican Republic, Ecuador, El Salvador, Estonia, Faroe Islands (Denmark), Finland, France, Germany, Gibraltar (UK), Greece, Grenada, Guatemala, Guernsey (UK), Guyana, Haiti, Holy See, Honduras, Hungary, Iceland, Ireland, Isle of Man (UK), Italy, Jamaica, Jersey (UK), Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Monaco, Montenegro, Netherlands, New Zealand, Nicaragua, North Macedonia, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, San Marino, Serbia, Slovakia, Slovenia, Spain, Suriname, Svalbard & Jan Mayen (Norway), Sweden, Switzerland, Trinidad and Tobago, Turkey, United Kingdom, United States, Uruguay, and Venezuela.

Do I need an Amazon account to play it?

No, you do not need an Amazon account in order to play Lost Ark, but you will need a Steam account to launch the game.

Why would I link my Amazon account if I don't need it to play Lost Ark?

Linking your Amazon and Steam accounts gives you access to the game forums and allows us to authenticate your game account and provide customer support.

Where can I find Lost Ark social?

You can always follow us on Twitter, Facebook, Twitch, YouTube, and Instagram.

What kind of game is Lost Ark?

Lost Ark is a free-to-play MMO ARPG in the fictional world of Arkesia.

How do I download/get the game?

You can download the game on Steam. Once you've downloaded the game directly from Steam, you will see it in your Steam Library.

Are there multiple servers?

There are multiple regions (North America East, North America West, Central Europe, and Latin America) with servers for those regions.

I'm interested in writing a review of Lost Ark. Who can I contact?

To get in touch with our Community or PR Team, please email LostArkCommunity@amazon.com or Games-PR@amazon.com.

Is there in-game voice chat?

Both voice and text chat are supported in game.

Are there classes in Lost Ark?

Yes, Lost Ark is a class-based game. Learn more about Lost Ark's classes.

What are the Recommended specs for Lost Ark?
  • CPU: Intel Core i5 or AMD Ryzen 5

  • GPU:

    • 1080p FHD: NVIDIA GeForce GTX 660, NVIDIA GeForce GTX 1050, or AMD Radeon RX560 2G

    • 1440p QHD: NVIDIA GeForce RTX 2070 or AMD Radeon RX5700XT

    • Ultra (4K, UHD): NVIDIA GeForce RTX 2080 or AMD Radeon RX 6800

  • Memory: 16GB RAM

  • Disk: SSD, 50GB

  • OS: Windows 10 64-bit, DirectX 11

What are the Minimum specs for Lost Ark?
  • CPU: Intel Core i3 or AMD Ryzen 3

  • GPU: NVIDIA GeForce GTX 460 / AMD HD6850

  • Memory: 8GB RAM

  • Disk: 50GB

  • OS: Windows 10 64-bit, DirectX 9.0c

Can I play with my friends?

Yes, you can play with your friends as long as you have selected the same world to play on.

How do I redeem my Founder's Pack benefits?

Steam customers will have their Founder's Pack benefits auto-entitled for them. Amazon customers will automatically be sent a key on February 7, 2022, or immediately upon purchase confirmation between 9AM Pacific Time on February 7 and 9AM Pacific Time on February 11, which is when their accounts will be charged.

What languages are supported in Lost Ark?

Lost Ark is available in English, French, German and Spanish.

If I experience any issues purchasing or receiving the Founder's Pack or Starter Pack, where do I go for help?

If you experience any issues with purchasing, receiving, or using portions of the Founder’s Pack or Starter Pack, please navigate to our support page.

Where can I see the odds for in-game store products containing random items?

Odds for in-game store products containing random items that are purchased with Royal Crystals and Crystals can be viewed here. This link can also be accessed from the in-game store.

Can I buy in-game items with real money?

Some items can be purchased with Royal Crystals which can only be attained using real money. Others are purchasable with either Crystals or Gold which are earnable via gameplay or via the Currency Exchange.

Are Starter Packs refundable?

Starter Packs purchased on Amazon are non-refundable. Please review the Amazon Games Refund Policy for more information. Starter Packs purchased on Steam are subject to the Steam Refunds policy.

How do I upgrade my Starter Pack?

Starter Packs cannot be upgraded. You can purchase one of each Starter Pack type (Apprentice, Explorer and Vanquisher Starter Packs).

Where can I find the credits for Lost Ark?

A list of everyone whose contributions helped to create & publish Lost Ark can be found on the Credits page.