FAQ

Lost Ark is a free-to-play MMO ARPG in the fictional world of Arkesia.

You can download the game on Steam. Once you've downloaded the game directly from Steam, you will see it in your Steam Library.

Will it only be on PC?

Yes, Lost Ark is only available on PC.

Who is the developer of Lost Ark, Smilegate RPG?

Founded in 2002, Smilegate (parent company of Smilegate RPG) is the creator of CROSSFIRE, the world’s largest first-person online shooter game and one of the most played online games in the world. Smilegate is a leading developer of PC online and mobile games in a variety of genres, including FPS, MMORPG, action and sports games.

What regions is Lost Ark available in?

Lost Ark is available in the following North America, Europe, Latin America, and Oceania regions:

Aland Islands (Finland), Albania, Andorra, Antigua and Barbuda, Argentina, Australia, Austria, Bahamas, Barbados, Belize, Bolivia, Bosnia and Herzegovina, Brazil, Bulgaria, Canada, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominica, The Dominican Republic, Ecuador, El Salvador, Estonia, Faroe Islands (Denmark), Finland, France, Germany, Gibraltar (UK), Greece, Grenada, Guatemala, Guernsey (UK), Guyana, Haiti, Holy See, Honduras, Hungary, Iceland, Ireland, Isle of Man (UK), Italy, Jamaica, Jersey (UK), Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Monaco, Montenegro, Netherlands, New Zealand, Nicaragua, North Macedonia, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, San Marino, Serbia, Slovakia, Slovenia, Spain, Suriname, Svalbard & Jan Mayen (Norway), Sweden, Switzerland, Trinidad and Tobago, Turkey, United Kingdom, United States, Uruguay, and Venezuela.

What languages are supported in Lost Ark?

Lost Ark is available in English and Spanish. For more information on language support and any changes to our language support, please see this article.

Mehr Infos zur Sprachunterstützung und zu Änderungen daran findet ihr in diesem Artikel.

Pour plus d'informations sur le support des langues et sur les changements apportés à ces langues, veuillez lire cet article.

Do I need an Amazon account to play it?

No, you do not need an Amazon account in order to play Lost Ark, but you will need a Steam account to launch the game.

Why should I link my Amazon account to my Steam and Twitch Accounts?

Linking your Amazon and Steam accounts gives you access to the Lost Ark game forums, offers with Prime Gaming, and allows us to authenticate your game and provide customer support.

Linking your Twitch and Steam accounts gives you the opportunity to claim Twitch Drops when viewing participating Lost Ark streamers.

Where can I find Lost Ark social?

You can always follow us on X, Facebook, Twitch, YouTube, and Instagram.

Are there multiple servers?

There are multiple regions (North America East, North America West, Central Europe, and Latin America) with servers for those regions.

I'm interested in writing a review of Lost Ark. Who can I contact?

To get in touch with our Community or PR Team, please email LostArkCommunity@amazon.com or Games-PR@amazon.com.

Is there in-game voice chat?

Both voice and text chat are supported in game.

Are there classes in Lost Ark?

Yes, Lost Ark is a class-based game. Learn more about Lost Ark's classes.

What are the minimum and recommended specs for Lost Ark?

Minimum:

CPU: Intel Core i3 or AMD Ryzen 3
GPU: NVIDIA GeForce GTX 460 / AMD HD6850
Memory: 8GB RAM
Disk: 100GB
OS: Windows 10 64-bit, DirectX 11

Empfohlenen:

CPU: Intel Core i5 or AMD Ryzen 5
GPU:
- 1080p FHD: NVIDIA GeForce GTX 660, NVIDIA GeForce GTX 1050, or AMD Radeon RX560 2G
- 1440p QHD: NVIDIA GeForce RTX 2070 or AMD Radeon RX5700XT
- Ultra (4K, UHD): NVIDIA GeForce RTX 2080 or AMD Radeon RX 6800
Memory: 16GB RAM
Disk: SSD, 100GB
OS: Windows 10 64-bit, DirectX 11

System requirements for this game may change over time.

Can I play with my friends?

Yes, you can play with your friends as long as you have selected the same world to play on.

If I experience any issues purchasing or receiving a T4 Founder's Pack, where do I go for help?

If you experience any issues with purchasing, receiving, or using portions of the T4 Founder's Packs, please navigate to our support page.

Where can I see the odds for in-game store products containing random items?

View the odds for random items included in this pack. This link can also be accessed from the in-game store.

Can I buy in-game items with real money?

Some items can be purchased with Royal Crystals which can only be attained using real money. Others are purchasable with either Crystals or Gold which are earnable via gameplay or via the Currency Exchange.

Are T4 Founder's Packs refundable?

T4 Founder's purchased on Amazon are non-refundable. Please review the Amazon Games Refund Policy for more information.

T4 Founder's purchased on Steam are subject to the Steam Refunds policy.

How do I upgrade my Starter Pack?

Starter Packs cannot be upgraded. You can purchase one of each Starter Pack type.

Where can I find the credits for Lost Ark?

A list of everyone whose contributions helped to create and publish Lost Ark can be found on the Credits page.