Heroes of Arkesia,
We’ve been working hard to prepare for the upcoming region merge and want to share an important policy update that will help ensure the smoothest possible experience for our active community members.
Account Cleanup Policy - Banned Account Removal
As we approach the NA West and NA East merge this October, we’re implementing a comprehensive cleanup of permanently banned accounts to optimize our systems and improve the overall experience for legitimate players. Starting this week, we will begin removing accounts that meet specific criteria related to violations and ban duration.
Which Accounts Are Being Affected:
Accounts with bot-related permanent EAC (Easy Anti-Cheat) bans that have been in place for over 365 days
Accounts with permanent bot-related penalties that have been in place for over 365 days
Only accounts with permanent bot related violations - temporary bans and active accounts are not affected
Timeline and Maintenance Impact
This account removal process will begin this week and continue leading up to the region merge. Players should be aware that some of our scheduled maintenances may run longer than usual as we work through this cleanup process. We’re breaking it up to avoid one extremely long downtime, especially as we keep the downtime for Region Merge in mind. We will provide updates on extended maintenance windows as they occur.
Why We’re Making This Change
We’re implementing this policy for several key reasons that will benefit our active community:
Database Optimization: By reducing the volume of permanently banned account data, we’re streamlining what needs to be migrated during the region merge, which will help ensure a smoother transition process.
Performance: We want to maintain highest standards for account security and system performance.
Transparency and Moving Forward
We remain committed being as transparent with our player base as possible and felt this behind the scenes change warranted a Team Update so that players know what our team is working on and what to expect with the varied downtimes leading up to the merge. And remember, this this cleanup exclusively targets accounts that have been permanently banned for serious violations, and have been in a banned state for an extended period of time. Active players and those with temporary penalties will see no impact from this process.
As we continue preparing for the region merge and other exciting updates coming through the end of the year, we're committed to ensuring that Arkesia remains the best possible experience for our dedicated community. We appreciate your understanding as we work to optimize our systems, and we'll continue to provide updates on our progress. We will also continue to share key information for players the North American regions as we head toward the merge.
We'll see you in Arkesia!
