Heroes of Arkesia,
We’re blown away by the number of players that have joined us in Lost Ark since our launch on Friday. Arkesia is filled to the brim with eager players, so we’re working as quickly as possible to set up an entirely new region of servers in Europe. Due to the game’s architecture this is the only way to accommodate more players in Europe so it’s a joint effort between Amazon Games and Smilegate RPG. Rest assured we are working 24/7 until it’s live.
While we understand lengthy queue times may persist, we will need time to ensure everything is set up to be in top shape to help accommodate all players to get in game. We’ll share an update on exact timings as soon as possible.
Please note that this will be a distinct new region (separated from Central Europe) without cross-region play availability. This also means that region-wide features, such as your Crystal and Silver balances from Central Europe will not be accessible in the new European region. The new region will be ideal for players who have not yet created their character or haven't otherwise committed to stay on their existing server. If you plan to restart in the new region, you may wish to hold off on claiming any "per Account" items, such as the additional Founder’s Pack Redemption, until you have created a character and are able to redeem in the new region.
Update: Royal Crystals are safe and will change regions with you, we apologize for the confusion.
To thank everyone, we also want to announce a launch celebration gift that Smilegate RPG and Amazon Games are granting to all players. The gift includes these items (all non-tradeable):
Vehicle Selection Chest (choice of either mount)
Terpeion of the Shadow
Midsummer Night’s Dream Instrument Skin Selection Chest
Healing Battle Item Chest x10
Offensive Battle Item Chest x10
Legendary Rapport Selection Chest x3
Weekly Trade potions Pack x3
Phoenix Plume x20
We will make the gift available after the new region is up and running. Anyone who enters Arkesia from the time the gift is available through March 1st at 11:59pm PT (March 2nd at 8.59am CET) is eligible to receive it.
Thank you for your support and patience as we work to get everyone to their new home in Arkesia.